Cancellation & Refund Policy
Tempo Traveller in Lucknow is dedicated to providing a smooth travel experience to its customers. We understand that your plans can change, and that is why our cancellation policy is made to be fair and transparent.
Local & Airport Transfers:
- Cancellations made within 4 hours of the scheduled pickup time will be considered as a No-Show and are non-refundable in any case.
- Cancellations between 4 – 24 hours before the journey will include a 15% deduction from the booking amount or advance money, whichever is lower. The remaining balance will be credited to your wallet credit for future bookings, valid for all our services.
Tour Packages, Round Trips & Wedding Bookings:
- Cancellation between 30+ days before the travel: 100% wallet credit.
- Cancellation between 16 – 30 days: 25% deduction.
- Cancellation between 7-15 days: 50% deduction.
- Cancellation between 2 – 6 days: 75% deduction.
- Within 48 hours of driver details being shared, means no refund.
Additional Terms:
- No refunds for special event, festival, or peak season bookings once the driver is assigned.
- In case of cancellations during a trip, the full amount is charged.
- Delays by our drivers mean a full refund.
- Wallet credits never expire and are non-refundable.
All conflicts come under the jurisdiction of the varanasi district courts.